Warranty Policy
Last updated: 05. 06. 2026
At Hippoplus, we believe great products deserve great support.
Our products are designed and manufactured using advanced large-scale 3D printing technologies and carefully selected materials. We stand behind the quality of our work and offer warranty coverage designed to provide confidence and peace of mind.
Standard Warranty
All Hippoplus products are covered by our Standard Warranty against defects in materials and workmanship.
If a manufacturing defect is discovered during the applicable warranty period, we will assess the issue and, where appropriate:
- Repair the product;
- Replace the defective component;
- Replace the product;
- Provide another suitable solution at our discretion.
The exact warranty period may vary depending on the product, material, application, and project specifications.
What Is Covered
The Standard Warranty covers:
- Manufacturing defects;
- Material defects;
- Structural defects resulting from production errors;
- Defects that prevent the product from performing as intended under normal use conditions.
What Is Not Covered
The Standard Warranty does not cover:
- Normal wear and tear;
- Cosmetic aging;
- Surface scratches resulting from normal use;
- Improper installation performed by third parties;
- Improper use;
- Negligence;
- Vandalism;
- Intentional damage;
- Accidental damage;
- Fire, flood, storm, or other force majeure events;
- Unauthorized repairs or modifications.
Worry-Free Warranty
Selected products may be eligible for our exclusive Worry-Free Warranty.
Unlike traditional warranties, the Worry-Free Warranty is designed to protect your investment even when damage is not caused by a manufacturing defect.
This program is particularly popular for:
- Hotels
- Spas
- Wellness centers
- Resorts
- Event venues
- Commercial spaces
- Public installations
What Makes It Different?
Depending on the specific product and agreement, the Worry-Free Warranty may cover:
- Accidental damage;
- Breakage during normal use;
- Damage caused by guests, visitors, or customers;
- Unexpected incidents occurring during everyday operation.
If something happens, we help make it right.
Coverage Details
The duration and exact scope of the Worry-Free Warranty will be specified in:
- The quotation;
- The contract;
- The invoice;
- The warranty certificate;
- Product documentation.
Coverage may vary depending on the project and intended use.
Fast and Simple Claims
If you believe a product is covered under warranty:
1. Contact us at 3d@hippo.ro.
2. Provide photographs and a description of the issue.
3. Include any relevant order information.
4. Our team will review the claim and propose a solution.
We aim to respond as quickly as possible and minimize disruption to your business.
Built to Last
Every Hippoplus project combines:
- Large-scale robotic 3D printing;
- Professional design;
- Durable materials;
- Custom manufacturing;
- Personalized support.
Our goal is not simply to deliver products — it is to build long-term partnerships and create solutions that continue to perform for years to come.
Contact
Hippoproject SRL
Email: 3d@hippo.ro
Phone: +40 724 231 412
Website: hippo.ro