Privacy Policy

Last updated: 05. 06. 2026

This Privacy Policy explains how Hippoproject SRL ("Hippoplus", "we", "our", or "us") collects, uses, stores, and protects your personal information when you visit our website, request a quotation, purchase our products or services, or otherwise interact with us.

1. Data Controller

Hippoproject SRL 

Str. Vasarhelyi Peter nr. 5 

525400 Târgu Secuiesc, Romania

VAT ID: RO18049384

Phone: +40 724 231 412 

Information You Provide

We may collect information that you voluntarily provide, including:

- Full name

- Email address

- Phone number

- Company name

- Billing and shipping details

- Project specifications

- Messages submitted through contact forms

- CAD files, 3D models, drawings, images, and other project-related documents

- Any information provided during quotation requests or project consultations

When you visit our website, certain information may be collected automatically, including:

- IP address

- Browser type and version

- Device information

- Operating system

- Pages visited

- Date and time of visit

- Referring website

- Website usage statistics

We use personal information to:

- Respond to inquiries and quotation requests

- Evaluate project feasibility

- Prepare offers and contracts

- Manufacture and deliver products

- Communicate throughout project execution

- Provide customer support

- Improve our products and services

- Improve website performance and user experience

- Prevent fraud and unauthorized activity

- Comply with legal and regulatory obligations

Under the General Data Protection Regulation (GDPR), we process personal data based on one or more of the following legal grounds:

Consent

For:

- Newsletter subscriptions

- Marketing communications

- Optional cookies and analytics

Contractual Necessity

For:

- Preparing quotations

- Executing orders

- Manufacturing products

- Delivering services

Legitimate Interests

For:

- Customer relationship management

- Business development

- Website security

- Service improvement

- Internal administration

Legal Obligations

For:

- Accounting

- Tax compliance

- Regulatory requirements

- Legal claims and dispute resolution

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Certain information may be retained for longer periods where required by applicable laws, including accounting and tax regulations.

Project-related communications and files may be retained for operational, warranty, and customer support purposes unless deletion is requested and legally permissible.

We do not sell, rent, or trade personal information.

Personal data may be shared with trusted third parties where necessary, including:

- Hosting providers

- Email service providers

- Payment processors

- Shipping and logistics partners

- Professional advisors

- IT and software providers

- Analytics providers

All third-party providers are required to process personal data securely and in accordance with applicable privacy laws.

Where personal data is transferred outside the European Economic Area (EEA), appropriate safeguards will be implemented in accordance with GDPR requirements.

8. Project Files and Technical Documentation
As part of our quotation, design, and manufacturing services, clients may provide project-related materials, including:CAD files3D modelsTechnical drawingsEngineering documentationProduct specificationsImages and reference materialsOther project-related documents
These materials are collected and processed solely for the purpose of:Evaluating project feasibilityPreparing quotationsProviding design and engineering servicesManufacturing productsQuality controlCustomer support and warranty services
Project files are treated as confidential and access is limited to personnel and service providers directly involved in the execution of the project.
Project files may be retained for operational purposes, repeat orders, warranty claims, legal obligations, and customer support unless deletion is requested and legally permissible.
Ownership, intellectual property rights, licensing, and permitted use of project files and design materials are governed separately by our Terms & Conditions.

As part of our large-scale 3D printing and manufacturing services, clients may provide:

- CAD files

- 3D models

- Engineering drawings

- Product concepts

- Technical documentation

- Images and design references

We recognize that such materials may contain confidential, proprietary, or commercially sensitive information.

Confidentiality

All project files submitted to Hippoplus are treated as confidential and are used solely for:

- Project evaluation

- Quotation preparation

- Manufacturing

- Quality control

- Delivery and after-sales support

Ownership

Unless otherwise agreed in writing:

- Clients retain ownership of their original designs, files, and intellectual property.

- Submission of files does not transfer ownership rights to Hippoproject SRL.

- We do not sell, license, distribute, or disclose client designs to third parties except where necessary to fulfill the requested service.

Internal Access

Access to project files is limited to personnel and contractors directly involved in the execution of the project.

File Retention

Project files may be retained for future support, warranty claims, repeat orders, or project continuity. Clients may request deletion of their files, subject to legal, accounting, or contractual obligations.

Under GDPR, you have the right to:

- Access your personal data

- Correct inaccurate information

- Request deletion of your data

- Restrict processing

- Object to processing

- Request data portability

- Withdraw consent at any time

- Lodge a complaint with a supervisory authority

Requests regarding personal data may be submitted to:

Our website uses cookies and similar technologies to:

- Ensure proper website functionality

- Improve website performance

- Analyze website traffic

- Enhance user experience

- Support marketing activities

Detailed information is available in our Cookie Policy.

We implement reasonable technical and organizational measures to protect personal data from:

- Unauthorized access

- Disclosure

- Loss

- Alteration

- Destruction

- Misuse

While we strive to protect personal information, no internet transmission or storage system can be guaranteed to be completely secure.

Our website may contain links to third-party websites or integrate third-party services such as maps, videos, social media content, analytics tools, or payment processors.

We are not responsible for the privacy practices of external websites or services.

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 16.

If we become aware that such information has been collected without appropriate consent, we will take steps to remove it.

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

The most current version will always be available on our website and will indicate the latest revision date.

For any questions regarding this Privacy Policy or the processing of personal data, please contact:

Hippoproject SRL 

Str. Vasarhelyi Peter nr. 5 

525400 Târgu Secuiesc, Romania

Phone: +40 724 231 412